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Department: Risk & Assets
Reports To: Corporate Facilities Manager
Travel Required: None
Work Type: On-site
Why Join Community Coffee?
At
Community Coffee, every cup tells a story. As America’s
#1 family-owned and operated retail coffee brand, we blend cherished traditions with innovative thinking to create a dynamic, fast-paced environment that’s as energizing as our coffee. Here, you’ll thrive in a setting that challenges you to grow professionally while making a meaningful impact every day. Join our family and transform your passion for coffee into a rewarding career—where every day is an opportunity to craft exceptional experiences and build lasting connections.
Position Overview
The Home Office
Receptionist serves as the first point of contact for visitors, callers, and guests to the Home Office. This role provides a welcoming and professional presence while performing a variety of administrative and clerical tasks to support smooth daily operations. The Receptionist ensures all interactions reflect the company’s brand, values, and commitment to exceptional service.
Key Responsibilities
- Promptly and professionally greet all callers and visitors to the Home Office.
- Operate the telephone console during business hours to receive incoming calls, transferring them promptly to the appropriate individual, location, or voicemail.
- Respond accurately and courteously to general company inquiries via phone, email, and in person, maintaining confidentiality of company and employee information at all times.
- Announce visitors to employees and issue identification badges, logging visitor, employee, contractor, vendor, auditor, and temporary employee information in compliance with building security policies and procedures.
- Monitor premises within view of the reception area and via security cameras in the absence of the Facilities Supervisor; promptly report equipment malfunctions, building issues, security concerns, or solicitations to the Facilities Supervisor or designated backup.
- Coordinate with internal and external contacts to arrange shipment or pickup of company-donated products and equipment.
- Maintain a safe, clean, and organized reception area in compliance with procedures, rules, and regulations.
- Document and communicate actions, irregularities, and ongoing needs to ensure continuity among work teams.
- Perform a variety of administrative duties including filing, faxing, copying, distributing memos, correspondence, and reports, as well as creating and proofreading documents.
- Receive and distribute incoming mail, packages, deliveries, and messages promptly.
- Direct employees, contractors, and vendors to the Facilities Supervisor for service requests or work orders; relay company requests to the Facilities Supervisor as needed to provide efficient service.
- Provide support to other departments for special events, projects, and communications as requested.
- May be asked to perform additional duties as necessary
Position Requirements
- High school diploma or equivalent required.
- 1 of related experience and/or training, or an equivalent combination of education and experience.
- Proficiency in Microsoft Office Suite.
- Knowledge of digital multi-line telephone systems preferred.
- Strong communication skills with a professional, courteous demeanor.
- Ability to maintain confidentiality, manage multiple priorities, and provide excellent customer service.
- Internal Only: Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources
Foundational Competencies
- Builds Trust
- Continuous Learner
- Customer Centric
- Effective Communication
- Integrity
- Results Oriented
Additional Competencies
- Accountability
- Adaptability
- Collaborates
- Interpersonal Agility
- Takes Action
Physical Demands/Work Environment
Required
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:
- Frequently required to sit
- Occasionally required to stand; walk; use hands to finger, handle or feel objects, tools or controls and reach with hands and arms; and talk or hear
- Regularly required to lift and/or move up to 25 pounds
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus
Our Values
Champion People
Inspire Creativity
Wow Our Customers
Serve Our Communities
Win Together
Community Coffee Company offers a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off and employee assistance program.
Community Coffee Company and its subsidiary companies will provide equal employment opportunities to all applicants and employees without regard to an applicant’s or employee’s race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. Community Coffee Company will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. Community Coffee Company will also provide reasonable accommodations to allow an employee to perform the essential functions of a position, as required by applicable law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.
