Job Overview
We are seeking a dynamic and proactive IT Support Specialist to join our innovative technology team! In this role, you will be the frontline hero for resolving technical issues, ensuring seamless computer management, and supporting our IT infrastructure. Your energetic approach will help keep our systems running smoothly, empower users with expert assistance, and contribute to a productive and tech-savvy environment. If you thrive on solving complex problems, delivering exceptional customer service, and working in a fast-paced setting, this opportunity is perfect for you!
Responsibilities
- Provide technical support to end-users for hardware, software, operating systems (Windows and macOS), and network issues
- Troubleshoot and resolve software problems related to Microsoft Office applications, VPN connections, firewalls, and other enterprise tools
- Manage computer hardware including desktops, laptops, peripherals, and network devices such as LAN (Local Area Network) components
- Assist with computer management tasks like OS updates, software installations, and hardware upgrades
- Support IT infrastructure by configuring and maintaining network components like switches, routers, LANs, firewalls, and VPNs
- Utilize help desk tools such as ServiceNow, Jira, BMC Remedy to track incidents and ensure timely resolution
- Collaborate with team members to troubleshoot network connectivity issues involving LAN/WAN configurations and operating systems
Requirements
- Proven experience in providing IT support or help desk services in a fast-paced environment
- Strong knowledge of operating systems including Windows and macOS; familiarity with Linux is a plus
- Skilled in troubleshooting software issues related to Microsoft Office suite and general computer hardware problems
- Experience managing computer networks including LAN setup, VPN configuration, firewall management, and basic network security practices
- Familiarity with IT support tools such as ServiceNow, Jira, BMC Remedy for incident tracking and documentation
- Excellent communication skills to clearly explain technical solutions to non-technical users
- Ability to prioritize tasks effectively while maintaining a positive attitude under pressure
Join us as an IT Support Specialist and become an essential part of our tech-driven culture! Your expertise will empower users across the organization while advancing your career in information technology. We’re committed to fostering an inclusive environment where your skills can shine—apply today to make a real impact!
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Expected hours: 40 – 55 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
