Department: Supply Chain
Reports To: 3PL & Inventory Control Manager
Travel Required: Up to 15%
Work Type: On site
Why Join Community Coffee?
At Community Coffee, every cup tells a story. As America’s #1 family-owned and operated retail coffee brand, we blend cherished traditions with innovative thinking to create a dynamic, fast-paced environment that’s as energizing as our coffee. Here, you’ll thrive in a setting that challenges you to grow professionally while making a meaningful impact every day. Join our family and transform your passion for coffee into a rewarding career—where every day is an opportunity to craft exceptional experiences and build lasting connections.
Position Overview
As a Supply Chain Customer Analyst, you will play a key role in supporting retail partners and Warehouse Distributors (WHD) through each step of the order-to-cash process. You’ll ensure accuracy in order processing, maintain strong relationships with both internal teams and external customers, and support company initiatives by keeping the flow of products and information seamless from order entry to delivery.
Key Responsibilities
- Serve as the main control point for ensuring all sales orders and material data interface correctly in SAP, validating proper order intake, processing, and EDI transmission.
- Receive and review retailer orders for accuracy, confirming correct rounding values and unit of measure conversions (case and pallet quantities).
- Communicate order confirmations and any adjustments, such as shortages or substitutions, to retail partners.
- Act as the primary contact for both internal and external inquiries related to order status, discrepancies, damages, missing products (OS&D), and complaints.
- Collaborate with the Logistics team to track shipments from Community Coffee distribution centers to retailer warehouses.
- Provide real-time updates to external partners, including shipment confirmations, tracking information, and expected delivery dates.
- Deliver accurate daily reporting to Supply Chain and National Account Sales teams, comparing actual orders to forecasts to ensure visibility and alignment.
- Identify and address order discrepancies such as missing items, unlisted SKUs, or unusual order patterns by proactively investigating and escalating issues.
- Analyze recurring problems and work cross-functionally with Planning, Sales, Supply Chain, 3PL, and Finance teams to develop and implement solutions.
- Coordinate with warehouse and logistics partners to anticipate and resolve fulfillment challenges.
- Document issues, monitor progress, and ensure timely resolution.
- Support and resolve retailer return processing and credit requests for both internal and external partners.
- May be asked to perform additional duties, as necessary.
Position Requirements
- Bachelor’s degree preferred, or equivalent work experience.
- 3 years' experience in order management, customer service, or sales reporting, preferably in the Consumer-Packaged Goods or food/beverage industry.
- 3PL inventory and account management experience preferred.
- Proficient in Microsoft Office (Excel, Outlook, Access, Word)
- SAP/S4 HANA experience preferred.
- Strong analytical and research skills with the ability to work independently to find and resolve information gaps.
- Excellent time management skills with the ability to prioritize and meet deadlines.
- Effective team collaborator who builds rapport across functions and contributes to a positive, solution-oriented environment.
- Exceptional written and verbal communication skills.
- Ability to manage multiple projects and tasks in a dynamic, fast-paced setting.
- Internal Only: Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources.
