Start Date: 02/09/2026
Location: Remote (Available in: LA, GA, FL, TX, NC)
Job Type: Full-time, Remote (Must have open availability)
Are you someone with exceptional client relationship skills? Dog Academy is looking for a passionate Retention Specialist to help maintain our strong client relationships and ensure lasting training success.
Role Overview: This full-time, remote position focuses on client retention, satisfaction, and long-term success by applying proven retention strategies to keep clients engaged throughout their training journey.
What We're Looking For:
- Proven track record in customer retention or refund prevention
- Strong negotiation and problem-solving abilities
- Excellence in identifying and addressing client concerns before they lead to cancellations
- Have a genuine love for animals
Responsibilities:
- Develop and implement retention strategies to reduce cancellation rates
- Handle cancelation requests and create customized solutions to retain clients
- Conduct save calls and retention outreach
- Monitor client engagement and identify at-risk accounts
- Strong communication skills and a solution-focused attitude
- Ability to manage tasks like scheduling and case management
- Match clients with trainers based on needs and availability
- Manage schedules for virtual and in-person sessions
- Provide customer support through calls, emails, and live chats
- Assist trainers with administrative tasks and problem-solving
Application Process:
To ensure a fair and unbiased hiring process, all candidates are required to complete an online assessment via Test Gorilla (https://www.testgorilla.com/) before being considered for an interview.
Details:
- Full-time, remote- Open Availability Required
- $14-16/hour with full-time benefits plus retention bonuses
- Positive, supportive work environment
