The Project Coordinator manages customer onboarding projects and ensures timely revenue recognition while maintaining high delivery standards. This role requires strong organizational skills and the ability to coordinate multiple stakeholders in a fast-paced environment while following established project management methodologies.This position requires working onsite in one of our offices in Baton Rouge, LA, New Orleans, LA, or Birmingham, AL.
Key Responsibilities
Project Management:
- Lead customer onboarding project execution
- Develop and maintain project plans and timelines
- Track project milestones and deliverables
- Monitor project budgets and resources
- Ensure quality standards are met
Stakeholder Management
- Serve as primary customer contact during projects
- Coordinate with internal teams on project activities
- Manage customer expectations and communication
- Build strong relationships with all stakeholders
- Report project status to leadership
Revenue Management
- Track project-related revenue recognition
- Monitor project budgets and expenses
- Ensure timely billing and collections
- Maintain project financial documentation
- Report on project financial metrics
Process Compliance
- Follow PMO-defined methodologies
- Maintain project documentation
- Track and manage project risks
- Escalate issues appropriately
- Ensure quality standards
Required Qualifications
- Bachelor's degree in IT, Business, or related field
- 2+ years project coordination experience
- Strong organizational and planning skills
- Excellent communication abilities
- Experience with project management tools
Preferred Qualifications
- Project management certification (PMP/PRINCE2)
- ITIL certification
- Experience with Agile methodologies
- Knowledge of IT service management
- Familiarity with ConnectWise
Skills And Competencies
- Strong attention to detail
- Time management expertise
- Problem-solving abilities
- Team collaboration
- Customer service focus
- Risk management
- Financial acumen
Additional Responsibilities
- Support PMO process improvements
- Assist with documentation updates
- Participate in team meetings
- Other duties as assigned
Success Metrics
- Project delivery timeliness
- Revenue recognition accuracy
- Customer satisfaction scores
- Documentation quality
- Stakeholder feedback
- Risk mitigation effectiveness
- Process compliance rates
Travel
No travel
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to walk short distances, and/or drive a vehicle to deliver and pick up materials.
The total compensation package for this position also includes medical benefits, 401(k) eligibility, Paid Time Off, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.
EOE, including disability/veteran
