Ronpak is a nationally renowned manufacturer of carry out paper bags, portion control bags and food wraps with a huge range of choices. Founded in 1947, the company is a solid supplier with continuous, stable ownership. Ronpak has the most advanced production and distribution platforms in the custom printed packaging industry today.

Ronpak has an excellent opportunity for a Customer Service Representative at our Shreveport, LA plant with availability to work all shifts: Monday-Friday 18 AM - 5 PM.

Essential Job Functions

Provides support for sales staff in each step of the customer relationship, from acquisition to evaluation and retention.
Manages the overall effectiveness and efficiency of the Customer Services function.
Assists Finance in the establishment of credit with new and existing customers.
Ensures that customer inquiries, concerns or complaints are addressed in a timely and professional manner.
Engaged in troubleshooting problems associated with customer and sales issues while taking initiative in developing a workable solution to resolve ongoing challenges.
Assists in processing customer specifications.
Leads a cross functional dialogue to facilitate timely manufacturing schedules that meet customer deadlines and expectations.
Works closely with operations to ensure the timely delivery of all products.
Manages the accuracy and productivity of day-to-day activities of the business unit.
Other duties or assignments as assigned.

Qualifications

Bachelor’s degree in business, marketing, management or related field preferred.
Minimum of 3-5 years’ transferable work experience, preferably in a manufacturing environment, or equivalent combination of education and experience.
Computer experience with general accounting and /or ERP software programs.

Knowledge, Skills and Abilities

Excellent business writing skills
Analytical and abstract reasoning skills
Organization and time management skills
Strong interpersonal skills, ability to communicate well with others including members of the organization
Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analysis
High level of integrity and dependability with a strong sense of the urgency to our customers’ needs
Results oriented with a strong understanding of sales and earnings targets
PC proficiency is essential (Windows environment) and with other computer software systems for the preparation of reports, spreadsheets and other analysis that may be required by management

Physical Demands of the Job
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.
The noise level in the work environment is usually moderate.

Benefits:

Generous paid vacation and paid sick days.
11 Paid Holidays.
Group health, dental, life and disability.
401k after 1 year.

To Apply:

Please forward your cover letter, resume and salary requirements for consideration.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

#urgentlyhiring

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Education:

Bachelor's (Preferred)

Experience:

transferrable work : 3 years (Required)

Shift availability:

Day Shift (Required)

Work Location: In person

Manufacturing Company in Shreveport

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Customer Service Representative