Job Title: Receptionist (Remote)

Company: Up-Waste II, LLC (dba UpWaste)

Location: Remote (supports Central Time operations)

Schedule: Monday–Friday | 8:00 AM – 5:00 PM Central Time

Job Summary

UpWaste is hiring a remote Receptionist to answer inbound calls, handle common questions, take orders, and ensure every caller gets fast, accurate help. You’ll provide first-touch support for customers, route complex questions to a closer when needed, and keep detailed notes. This role requires a strong phone presence, clear communication, and comfort using multiple web-based systems.

Key Responsibilities

· Answer inbound calls promptly and professionally; greet, triage, and resolve routine questions.

· Provide basic product/service info: dumpster sizes, accepted items, delivery ETAs, and pricing basics.

· Take and enter orders accurately; confirm addresses, dates, and service details.

· Check job status and communicate delivery/pickup timelines (e.g., “when will my dumpster arrive?”).

· Escalate/forward calls to a closer or supervisor when advanced pricing or negotiation is needed.

· Create clear call notes and follow-up tasks; document every interaction.

· Perform data entry and updates across multiple systems (customer portal, dispatch, admin panels, CRM).

· Coordinate with dispatch on urgent changes, access issues, and special instructions.

· Meet targets for response time, first-call resolution, and call quality.

Tools You’ll Use

· Customer portal/system

· Dispatch software

· Administrative control panel

· Customer Relationship Management (CRM)

· VoIP phone, email, and office apps (spreadsheets/documents)

Qualifications

· 1+ year in reception, call center, or customer support (logistics/waste/construction a plus).

· Excellent phone etiquette, listening skills, and clear spoken communication.

· Accurate typing and data entry; detail-oriented and organized.

· Comfortable multitasking across multiple browser tabs and systems.

· Problem-solver who knows when to escalate to a closer or supervisor.

· High-speed, reliable internet and a dedicated computer suitable for VoIP.

· Contingency plan for internet/computer outages (e.g., mobile hotspot/backup).

· Availability Monday–Friday, 8:00 AM – 5:00 PM Central Time.

Nice to Have

· Experience with CRMs and/or dispatch tools.

· Knowledge of accepted/prohibited items for roll-off dumpsters.

· Bilingual (English/Spanish) is a plus.

Compensation & Benefits

Hourly pay based on experience; remote work; growth opportunities in a fast-scaling company

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Expected hours: 40 – 50 per week

Benefits:

Paid time off

Application Question(s):

Do you live in Central Time Zone?

Work Location: Remote

UpWaste jobs

Receptionist/Administrative Assistant