In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
If you are interested in sports jobs with the New Orleans Saints and Pelicans, you’re in the right place!
Reports To: Gameday Ticket Service Manager
Direct Reports: None
FLSA Status: Full-time, hourly, non-exempt
Application Deadline: Rolling application
Start Date: June 4, 2026
Work Location: Metairie, LA
Our Mission and Your Impact
The New Orleans Saints and Pelicans proudly represent both the NFL and NBA, using our platform to uplift the Gulf Coast and create lasting community impact. Rooted in the vibrant spirit of New Orleans, we celebrate diversity, embrace culture, and unite people through the power of sports. Guided by our core values—community, teamwork, celebrating individuality, people first, integrity, and excellence—we foster an inclusive culture and seek people who share these values to help strengthen the bond between our teams and the city we call home.
Position Summary
The New Orleans Saints and New Orleans Pelicans Associate Program is a ten-month intern-level program that exposes entry-level candidates to the business side of sports. These positions work across both the NFL and NBA seasons, and work full-time hours in various departments within our organization.
We are seeking a
Group Service Associate to join our team. This role is responsible for supporting the coordination and execution of group sales service programs, events, and fan experience initiatives.
This is a 10-month, full-time, paid position based in New Orleans, LA, as part of our Associate Program. The program will run from June 4, 2026 through April 16, 2027.
What You Will Be Doing
Day to Day Responsibilities
- Support the Ticket Sales team in executing group client touchpoints and service initiatives
- Answer inbound customer service calls and assist with general client inquiries
- Provide support at the box office window as needed
- Attend select client meetings to assist with service-related details and logistics
- Assist with the planning and execution of Group Department events and activations
- Provide input on service components and the development of new group programs
- Coordinate planning and communication for group Fan Experience Packages
- Track and maintain inventory for group sales items and promotional materials
- Assist in the creation and distribution of promotional materials related to group programs
Game Day Responsibilities
- Assist with the setup of group Fan Experience Packages, hospitality areas, and group giveaways
- Execute group experiences and ensure all group assets are delivered as scheduled
- Support guests requiring accessible seating and assist with seating-related needs
- Provide on-site support for group clients to ensure a positive game day experience
What You’ll Bring
- Bachelor’s degree from an accredited university or college is preferred
- At least 1 year of customer service experience; experience in sports or entertainment preferred
- Strong organizational skills with the ability to manage multiple tasks and deadlines
- Excellent verbal and written communication skills
- Strong attention to detail and commitment to delivering a high level of customer service
- Proficiency in Microsoft Office (Word, Excel, and PowerPoint)
- Experience with Microsoft CRM and Archtics/SRO preferred
- Ability to work extended and/or irregular hours, including nights, weekends, and holidays
- Ability to lift and move items weighing up to 20 pounds
All Candidates Should Have
- Commitment to community and a people-first mindset
- Strong teamwork and collaboration skills
- Ability to celebrate individuality and value diverse perspectives
- High integrity and a proactive, solutions-oriented “winning” mindset
- Flexibility to work nights, weekends, and holidays as dictated by games and the NFL and NBA schedules
- Must live in, or be willing to relocate to, New Orleans or the surrounding areas
What We Offer
- Medical Insurance Options
- 401K Program with Company Contribution
- Paid Holidays
- Wellness Program and Gym Membership
- Relocation Reimbursement if applicable
Applications must be submitted online. Please do not mail or email resumes to the Saints/Pelicans. All qualified candidates will be contacted by phone and/or by email. Please do not contact the Saints/Pelicans Human Resources or Hiring Manager to check the status of your application. When applying, please be sure your updated contact information is provided.
The New Orleans Saints and New Orleans Pelicans ("Teams") are committed to providing equal employment opportunities for candidates and employees regardless of their membership in any protected classifications. The Teams will not discriminate in violation of the law on the basis of race, color, age, national origin, sex (including sexual orientation, gender identity, transgender status, and pregnancy), religion, physical or mental disability, genetic information, marital status, veteran status, familial status, status as a victim of domestic violence, and/or any other legally protected class under applicable federal, state, or local laws. This anti-discrimination policy applies with respect to all employment decisions, including but not limited to hiring, promotion, discipline, and discharge. The Teams are committed to equal opportunity for persons with disabilities in compliance with the Americans Disabilities Act and state law. If you feel you need an accommodation for a disability, please inform us. Requests for accommodation will be evaluated on a case-by-case basis. If you request an accommodation, it is essential that you participate fully in the interactive process.
