Job Summary
We are seeking a highly organized and detail-oriented Service Coordinator to join our team. The ideal candidate will provide essential support to our field operations, ensuring smooth day-to-day activities. This role requires excellent communication skills, proficiency in administrative tasks, and the ability to manage multiple responsibilities efficiently and quickly.
Duties
- Coordinate and dispatch technicians for service calls
- Communicate timely with customers via phone and email
- Complete invoicing for customers
- Handle phone systems with professionalism and directing calls appropriately.
- Assist in onboarding new employees
- Maintain organized electronic records to ensure easy access to information.
- Collections
- Manage daily time entries for technicians
- Relaying customer requests to technicians
- Asking questions to gather information from callers and prioritizing calls based on responses
- Relaying information, such as work orders and background information, to and from work crews, Supervisors
- Speaking with supervisors and customers to resolve problems, requests for services or equipment
- Preparing daily work schedules
- Creating or receiving work orders
- Keeping accurate records of customer requests, completed work requests, charges for work performed, expenses for services performed and inventory records
Skills
- Proficiency in Foundations Construction Software is preferred but not mandatory.
- Strong phone etiquette with excellent verbal communication skills.
- Experience in administrative duties including managing deadlines.
- Competence data entry functions.
- Excellent schedule management capabilities with the ability to prioritize tasks effectively.
- Strong organizational skills and the ability to multitask
Job Type: Full-time
Pay: $50,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Have you had any previous experience working in construction?
Experience:
- Accounts receivable: 1 year (Required)
- Dispatching: 1 year (Preferred)
Work Location: In person
