Customer Service Representative/Intake Specialist

Westaff • Lafayette, LA, US • 6h ago

Westaff is hiring a Customer Service Representative for a company located in Lafayette, LA

Pay: $16- $18/hr

Hours: Monday- Friday 8am- 5pm

Job Responsibilities:

Learns and maintains knowledge of current patient database and billing system
Has proper phone etiquette and represents company in a professional manner
Obtains patient demographic and health insurance information; collects co-pay if appropriate
Enters patient information into the computer system
Verifies & records insurance benefits
Maintains a working knowledge of Medicare and insurance regulations and requirements as communicated by management

Able to read through and understand medical documentation effectively
Interacts professionally with physicians, patients/family and Co-Workers
Schedules set ups by physicians or physician's office staff, per policy and procedure
Answers telephone in a polite and professional manner. Communicates information to appropriate personnel
Communicates appropriately and clearly to Manager, and other superiors
Establishes and maintains effective communication and good working relationship with co-workers for the patient's benefit
Utilizes initiative; strives to maintain steady level of productivity; self-motivated. Organization and management of Secretary's activities reflect due consideration for the needs of the facility and staff
Makes decisions reflecting knowledge of facts and good judgment, within the coordinator's scope of practice
Manages and operates computer equipment safely and correctly
Completes other duties, as assigned

Qualified Candidates APPLY TODAY!

#westaffjobs

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