About This Job
The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.
Learn More About Louisiana Department Of Health
Join a dynamic policy team and help shape how eligibility programs operate across Louisiana. This highly responsible position within the Eligibility Policy Unit supports Eligibility Field Operations and Program Operations through research, analysis, and policy management work that directly impacts service delivery statewide. You’ll work with a high level of independence, contribute to Medicaid eligibility policy development, and collaborate on initiatives involving forms, notices, and language access. If you bring strong analytical skills, clear communication, and a solid understanding of Medicaid eligibility and regulatory requirements and enjoy turning complex policy into practical guidance, this is an excellent opportunity to make a meaningful impact.
Minimum Qualifications
Six years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR
Six years of full-time work experience in any field plus three years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR
A bachelor’s degree plus three years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR
An advanced degree or a Juris Doctorate plus two years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services.
Experience Substitution:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
Job Specification
The official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties:
Job Duties and Other Information
- Organize, coordinate, and monitor the Forms & Notice Committee (FNC) process by scheduling and facilitating meetings, distributing materials, recording and sharing minutes and action items, tracking projects, and maintaining documentation of activities and accomplishments.
- Monitor and manage Medicaid eligibility notices, forms, and applications by reviewing requests submitted through email and SharePoint, coordinating edits and updates with the Eligibility Policy Unit and FNC, and ensuring materials are published, updated, or retired appropriately.
- Support Medicaid policy operations and development by researching eligibility policies, analyzing data, evaluating state and federal regulatory changes, identifying program impacts, and reporting risks or issues to leadership in a timely manner.
- Draft, review, and assist with approval of Medicaid eligibility policies and related materials, including memoranda, manuals, notices, applications, forms, brochures, portal content, mass mailings, and agency rules and regulations.
- Serve as a liaison among applicants, enrollees, local eligibility offices, State Office staff, advocates, providers, and the public by responding to inquiries, coordinating policy-related requests, and supporting clear communication on eligibility operations.
- Monitor language translation services contracts by coordinating translation requests, reviewing vendor estimates for compliance, ensuring timely delivery and publication of translated materials, assisting with invoicing issues, and completing special projects or other duties as assigned.
Position-Specific Details:
Location: Medical Vendor Administration / Eligibility Program Operations / East Baton Rouge Parish
Appointment Type: This position may be filled as a Probationary appointment or Promotional appointment
Cost Center: 3052050401
Position Number(s): 50376898
How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
- Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.
Contact Information:
Shambrielle Pooler
Shambrielle.Pooler@la.gov
LA Department of Health (LDH)
Division of Human Resources
PO Box 4818
Baton Rouge, LA 70821
225-342-6477
This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.
LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.
Information on the Louisiana Works, Louisiana Rehabilitation Services is available here.
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to
make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
As a State Employee, You Will Earn Competitive Pay, Choose From a Variety Of Benefits, And Have Access To a Great Professional Development Program:
Insurance Coverage More information can be found at https://info.groupbenefits.org/
Parental Leave – Up to six weeks paid parental leave
More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
Holidays and Leave – State employees receive the following paid holidays each year:
- New Year's Day
- Martin Luther King, Jr. Day,
- Mardi Gras,
- Good Friday,
- Memorial Day,
- Independence Day,
- Labor Day,
- Veteran's Day,
- Thanksgiving Day and Christmas Day.
- Additional holidays may be proclaimed by the Governor
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement – State Of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To):
- Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
- Teacher's Retirement System of Louisiana (www.trsl.org),
- Louisiana School Employees Retirement System (www.lsers.net), among others
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To ensure compliance with LDH Nepotism Policy#41, if you have any immediate family members that are currently employed by LDH, please list the name and relationship. Please type “N/A” if no immediate family members are employed by LDH.
