Start Date: February 16th, 2025
Location: Remote (Available in: LA, GA, FL, TX, MS, KY, RI, NC, AL)
Job Type: Full-time, Remote (Must have open availability)
Are you someone with exceptional client relationship skills? US Service Animals and Dog Academy are both looking for a passionate Retention Specialist to help maintain our strong client relationships and ensure lasting training success.
Role Overview: This full-time, remote position focuses on client retention, satisfaction, and long-term success by applying proven retention strategies to keep clients engaged throughout their training journey.
What We're Looking For:
- Proven track record in customer retention or refund prevention
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Strong negotiation and problem-solving abilities
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Excellence in identifying and addressing client concerns before they lead to cancellations
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Have a genuine love for animals
Responsibilities:
- Develop and implement retention strategies to reduce cancellation rates
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Handle cancelation requests and create customized solutions to retain clients
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Conduct save calls and retention outreach
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Monitor client engagement and identify at-risk accounts
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Strong communication skills and a solution-focused attitude
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Ability to manage tasks like scheduling and case management
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Match clients with trainers based on needs and availability
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Manage schedules for virtual and in-person sessions
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Provide customer support through calls, emails, and live chats
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Assist trainers with administrative tasks and problem-solving
Application Process:
To ensure a fair and unbiased hiring process, all candidates are required to complete an online assessment via Test Gorilla (https://www.testgorilla.com/) before being considered for an interview.
Details:
- Full-time, remote- Open Availability Required
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$15-16/hour with full-time benefits plus retention bonuses
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Positive, supportive work environment
