POSITION SUMMARY

Second Harvest Food Bank is seeking a friendly, organized, and compassionate individual to join our Bayou Region team as a Front Office & Pantry Assistant. This part-time role is essential to creating a welcoming environment for visitors, volunteers, and clients. The ideal candidate will manage front desk operations, assist with emergency food pantry services, and greet and check in volunteers arriving for their shifts.

Second Harvest Food Bank (SHFB) believes that each employee makes a significant contribution to the success of the company; that contribution should not be limited by the work identified, assigned tasks, and overall responsibilities. Each employee is expected to offer his/her talents, expertise, and services whenever necessary to ensure the achievement of company goals.

ACCOUNTABILITIES

· Serve as the first point of contact for visitors, clients, and volunteers.

· Answer phone calls, direct inquiries, and provide general information about services.

· Maintain a clean and organized front desk area.

· Manage sign-in sheets and visitor logs.

· Assist with the intake and distribution of food to clients in need.

· Help organize pantry inventory and restock shelves as needed.

· Ensure clients are treated with dignity and respect during service.

· Welcome and check in volunteers arriving for scheduled shifts.

· Provide basic orientation and direct volunteers to their assigned areas.

· Communicate with community outreach coordinators regarding attendance and needs

· Maintains a professional, positive, and courteous demeanor.

· Performs other duties as assigned to meet company needs.

QUALIFICATIONS

Education: High School diploma or equivalent combination of education and related experience.

Skills and Capabilities

The ideal candidate will possess many of these professional and personal abilities and attributes:

· Excellent interpersonal and communication skills.

· Ability to multitask and stay organized in a fast-paced environment.

· Compassionate and respectful attitude toward individuals from diverse backgrounds.

· Basic computer skills (email, data entry, scheduling tools).

· Ability to lift up to 20 lbs. occasionally.

· Ability to work independently.

Allowable Substitutions: A combination of education, experience, and/or training that provides the required knowledge and skills for the position may be considered in lieu of education and/or experience at the company’s discretion.

WORK ENVIRONMENT

· Community-Focused Setting: The Bayou Region facility is a welcoming, mission-driven space where staff, volunteers, and clients come together to support hunger relief efforts.

· Front Desk Area: The assistant will work at a clean, organized reception area that serves as the first point of contact for visitors and volunteers. It’s a hub of activity, requiring professionalism and warmth.

· Emergency Food Pantry: The pantry is a hands-on environment where food is sorted, stored, and distributed. It may involve light physical activity such as lifting boxes, restocking shelves, and assisting clients.

· Volunteer Interaction: Volunteers arrive throughout the day, and the assistant plays a key role in greeting them, checking them in, and helping them feel appreciated and informed.

· Team Collaboration: The role involves working closely with other staff members, volunteer coordinators, and community partners. Communication and teamwork are essential.

· Casual but Professional Atmosphere: While the dress code is generally casual, staff are expected to maintain a neat appearance and represent the organization with professionalism.

· Safety & Cleanliness: The facility follows safety protocols and cleanliness standards to ensure a healthy environment for staff, volunteers, and clients.

Job Type: Part-time

Pay: $17.00 per hour

Expected hours: 20 per week

Work Location: In person

Second Harvest Food Bank

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Front Office & Pantry Assistant