Who We Are

We are a travel concierge company, specializing in expedited airport Meet & Assist services. We ensure all logistical elements of transit are handled seamlessly, with multiple service offerings focusing on departures, connections, and arrivals. We are proud to introduce our new Baggage Storage Concierge Service at Riverwalk Outlets, offering cruise line guests, convention participants, and all around tourists, short-term storage for their personal belongings while they shop, dine and explore the Big Easy.

About the Role

As a Baggage Storage Concierge at Riverwalk Outlets, you will serve as the first point of contact for travelers using our baggage storage service. You will be responsible for receiving, tagging, securing, and releasing luggage and other personal items with care, professionalism, and efficiency.

Who We're Looking For

We're looking for a candidate who embodies professionalism, sound judgment, and meticulous attention to detail. (As a test of that last quality, please type the word HIRE when prompted to enter a password in one of our screener questions.)

Key Responsibilities

Greet Cruise Line passengers and other guests and assist them with storing their baggage securely
Briefly inspect items for prohibited contents (e.g., weapons, perishables, valuables like cash or jewelry).
Properly label and document all stored items using tracking system
Safely organize and store baggage within secure storage area
Ensure proper identification and verification during intake and release
Maintain cleanliness and organization of the storage space
Handle guests’ inquiries and resolve concerns with professionalism
Follow all company security procedures and safety protocols
Monitor and report any incidents or irregularities to the supervisor

Skills Required:

Prior experience in hospitality or travel industry preferred
Ability to reliably work flexible hours (including weekends and holidays)
Proficient use of the English language in both verbal and written communication
Ability to be diplomatic and thoughtful while performing duty and interacting with guests
Detail-oriented with strong organizational habits
Experience with technology tools, including tablets, POS, digital intake systems
Ability to self-start and problem-solve with limited close supervision and changing conditions
Ability to lift and maneuver baggage up to 50 lbs
Professional appearance and demeanor

Perks

Opportunity to work in an elevated service environment
Competitive salary with benefits
On-site training and growth potential
Vacation and time off

How to Apply

To move forward in the process, please answer the questions when prompted on Indeed. These questions help us identify candidates who pay attention to detail, understand the nature of the role, and are aligned with how we operate.

We take this work seriously, and we’re looking for someone who shares that mindset. Candidates who skip steps or submit partial answers will not be considered. If this sounds like the right fit, we hope to hear from you soon.

Join our growing team as a Baggage Concierge and contribute to creating memorable experiences and peace of mind for travelers through our exceptional services and attention to detail.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

Free parking
Paid time off

Application Question(s):

What days are you available to work?
Do you currently work in the Hospitality industry? If so, what do you do and why are you looking to make a change?
Describe a difficult work situation you have experienced and how you handled it.
What is your greatest professional achievement or victory to day?
What is your greatest professional regret?
If you were provided with a password for this post, please enter it here.
What would you be doing if earning a living were not an object?

Work Location: In person

Perq Soleil

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Baggage Storage Concierge - Riverwalk Outlets - New Orleans, LA