Job Summary
The Customer Service Representative will take calls on behalf of our clients, following a script and Call Center Guidelines. They will provide the best possible Customer Service and assist our Consumers in confirming Qualifications, connecting, and transferring Consumers to our Clients.
Call Center Representative Responsibilities:
· Takes inbound and makes outbound calls with customers.
· Responds to questions and concerns about products or services their company offers (Mostly by qualifying consumer and handing off to specialist).
· Following call center “scripts” when handling different topics.
· Follow all company policies and procedures (QA, Attendance, Company Handbook).
· Provide the best possible Customer Service.
· Expected to check and read Teams and work emails throughout the day.
· Expected to have working Internet and a Quiet workspace.
· Assist with any additional work as needed.
Required Skills/Abilities:
· Excellent communication skills.
· Excellent interpersonal and customer service skills.
· Excellent customer service skills.
· Excellent organizational skills and attention to detail.
· Ability to function well in a high-paced and at times stressful environment.
· Must have working internet and a quiet workspace.
Benefits:
- Medical
- Dental
- Vision
- Supplemental
- Life
Education and Experience:
· Minimum Requirement is a High School Diploma or GED.
· 2+ years call center experience preferred.
· Authorized to work in the United States for any employer. We use E-Verify.
Join our team as a Call Center Representative and contribute to delivering outstanding customer service while developing your skills in a supportive environment!
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have a quiet workspace free from noise and distractions?
- Do you have reliable high speed internet?
- Are you comfortable achieving specific metrics and QA requirements?
- Are you authorized to work in the United States for any employer? We use E-Verify.
- Are you able maintain good attendance?
- Do you have a wired mouse, USB headset, and an ethernet cord?
Job Type: Full-time
Pay: $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have a quiet workspace free from noise and distractions?
- Do you have reliable high speed internet?
- Are you comfortable achieving specific metrics and QA requirements?
- Are you authorized to work in the United States for any employer? We use E-Verify.
- Are you able maintain good attendance?
- Do you have a wired mouse, USB headset, and an ethernet cord?
Work Location: Remote
