About This Job
This is a
promotional opportunity open only to current permanent employees in a
classified position with Louisiana Department of Health.
The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.
Learn More About Louisiana Department Of Health
Join a dynamic leadership team dedicated to strengthening Medicaid services across the state. This position plays a critical role in supporting Eligibility Field Operations by leading a team of 10 Medicaid Program Monitors who deliver impactful training and performance support to field staff. You’ll collaborate with regional leadership and policy trainers to enhance workforce readiness, identify training gaps through data analysis, and help drive special initiatives and pilot programs that improve access to vital healthcare services.
If you are a strategic thinker with strong Medicaid policy knowledge, a passion for developing others, and the ability to turn data into actionable solutions, this is your opportunity to make a meaningful statewide impact.
Minimum Qualifications
Seven years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR
Six years of full-time work experience in any field plus four years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR
A bachelor’s degree plus four years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR
An advanced degree or a Juris Doctorate plus three years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services.
Experience Substitution:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
Job Specification
The official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties:
Job Duties and Other Information
- Directly manages a team of ten Medicaid Program Monitors across nine regional offices and the Long Term Care Unit, providing supervision, performance management, hiring, disciplinary consultation, and ensuring compliance with Civil Service, LDH, BHSF, and EEO policies.
- Oversees the development, production, and delivery of comprehensive training for field staff, contractors, and supervisory personnel in coordination with University of New Orleans training partners, ensuring training standards are consistently maintained statewide.
- Identifies training gaps and performance trends through case reviews, data analysis, and stakeholder collaboration, and develops targeted training initiatives to improve policy interpretation and service delivery.
- Coordinates with Medicaid Program Managers, regional leadership, and policy trainers to support new hire training, ongoing staff development, promotional readiness, and specialized pilot or project-based initiatives.
- Assists in establishing and monitoring operational standards for regional offices to ensure high-quality, timely, and federally compliant Medicaid eligibility determinations and customer service delivery.
- Evaluates service delivery processes through observation, case reviews, surveys, and performance metrics; provides actionable feedback and recommendations to strengthen individual and organizational outcomes.
- Responds to inquiries, complaints, and special assignments by conducting technical studies, investigations, and data reporting; ensures compliance with NVRA, emergency preparedness protocols, and required professional development activities.
Position-Specific Details:
Location: Medical Vendor Administration / Medicaid Region 6 / Calcasieu Parish
Appointment Type: This is a
promotional opportunity open only to current permanent employees in a
classified position with Louisiana Department of Health.
Cost Center: 3052050400
Position Number(s): 50531155
How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
- Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.
Contact Information:
Patricia Walker
Patricia.Walker.DCFS@la.gov
LA Department of Health (LDH)
Division of Human Resources
PO Box 4818
Baton Rouge, LA 70821
225-342-6477
This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.
LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.
Information on the Louisiana Works, Louisiana Rehabilitation Services is available here.
LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to
make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
As a State Employee, You Will Earn Competitive Pay, Choose From a Variety Of Benefits, And Have Access To a Great Professional Development Program:
Insurance Coverage More information can be found at https://info.groupbenefits.org/
Parental Leave – Up to six weeks paid parental leave
More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
Holidays and Leave – State employees receive the following paid holidays each year:
- New Year's Day
- Martin Luther King, Jr. Day,
- Mardi Gras,
- Good Friday,
- Memorial Day,
- Independence Day,
- Labor Day,
- Veteran's Day,
- Thanksgiving Day and Christmas Day.
- Additional holidays may be proclaimed by the Governor
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement – State Of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To):
- Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
- Teacher's Retirement System of Louisiana (www.trsl.org),
- Louisiana School Employees Retirement System (www.lsers.net), among others
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Are you a current permanent employee in a classified position with Louisiana Department of Health?
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To ensure compliance with LDH Nepotism Policy#41, if you have any immediate family members that are currently employed by LDH, please list the name and relationship. Please type “N/A” if no immediate family members are employed by LDH.
