Caprock Home Health Services is a family owned business, serving Texas home care needs for over 40 years in 12 locations. We provide both Post-Acute Care and Long-Term Care services for those in need including caregiver services, skilled nursing, and therapy, along with remote patient monitoring (RPM).
We aim to keep people safe, comfortable, and independent in their home.
Caprock Home Health is built on and driven by our Core Values of Drive, Integrity, Respect, Empowerment, Compassion, and Teamwork.
Our Team sees home care as a calling and we value a healthy work-life balance and a positive company culture. Join us as we build the future of home care!
As a Customer Care Representative, you will serve as the primary point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our products and services. You will play a crucial role in upholding our company’s commitment to customer satisfaction and building lasting relationships.
Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, or chat.- Provide accurate information about products, services, and policies to customers.
- Assist customers in resolving issues, complaints, and technical problems effectively and efficiently.
- Maintain detailed records of customer interactions and transactions in our CRM system.
- Collaborate with other departments to ensure customer needs are met and issues are resolved.
- Identify opportunities for upselling or cross-selling products and services when appropriate.
- Follow up with customers to ensure satisfaction and encourage feedback.
- Stay informed about product updates, company policies, and industry trends to provide knowledgeable assistance.
- Participate in training sessions and team meetings to enhance skills and contribute to team goals.
Qualifications:
High school diploma or equivalent; additional education or certifications in customer service or related fields is a plus.- Proven experience in a customer service role, preferably in a call center or retail environment.
- Excellent communication skills, both verbal and written, with a friendly and approachable demeanor.
- Strong problem-solving skills and the ability to think critically under pressure.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A positive attitude and a genuine desire to help customers.
The pay range for this role is: 30 - 36 USD per hour(Remote (New Orleans, Louisiana, US))
