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As an active participant of the primary care patient centered medical home team, the Medical Assistant engages in a collaborative process with members of a multidisciplinary team which may include a Physician, Nurse Practitioner, RN Care Manager, Social Worker, MA Lead, and Clinic Manager. The team assesses, plans, implements, coordinates, monitors, and evaluates options and services to meet a patient's health needs through communication and utilization of available resources to promote quality, cost effective outcomes.

The Medical Assistant provides quality nursing care to patients and assists the Physician and Nurse Practitioners in the clinical setting.

Scope of Position

The Medical Assistant collaborates with the primary care provider and other members of the care team and supports the patient by providing routine care, patient education, and self-management support.

This position functions in a direct patient care role and is compliant with Regulatory and Quality Improvement activities (HIPAA, OSHA, Disease Management, etc.)

Principal Responsibilities

As part of a multi-disciplinary care coordination team:

Addresses the total patient, inclusive of medical, psychosocial, behavioral, cultural, and spiritual needs
Involves the individual patient and caregiver, as appropriate, in decision making
Facilitates communication and coordination among members of the care team
Provides patient care to include patient assessment prior to physician's/nurse practitioner's examination, serves as patient advocate/liaison by answering questions related to care and treatment, as appropriate, provides patient education and self-management support, implements physician orders (injections, prescription refills, diagnostic tests, referrals, etc.) and assists providers with procedures
Escorts patient to exam room
Participates in team "huddles" and ensures electronic medical record (EMR) is prepared for the clinic visit
Triages phone calls to the appropriate department and enters the call into the EMR as a Telephone Encounter. After the call has been addressed, communicates with the patient and documents in the Telephone Encounter
Maintains cleanliness of the patient care areas (exam rooms)
Ensures exam rooms are stocked at all times
Cleans and disinfects instruments according to policy
Performs clinic tasks as directed by Clinic Manager
Assists Clinic Manager with the ordering and receiving of medical supplies and medications
Works closely with the Clinic Manager and Quality Manager to create and implement new clinic processes
Reviews all required education courses (live and online) and applies to daily clinic practice
Maintains competency of clinical skills

Core Competencies

Excellent communication skills
Time management
Ability to multi-task/prioritize
Computer/EMR Skills
Professionalism
Ability to work well with a diverse group of people
Critical thinking/sound judgment
Flexibility
Willingness to take directives
Compassionate
Strong work ethic
Dependability

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

Current CPR/AED certification or ability to obtain within 30 days
1+ years of clinic experience or related experience in a medical setting
Knowledge of OSHA/HIPAA compliance
Computer experience including knowledge of Word, Excel and Outlook

Preferred Qualification

Current Medical Assistance certification
EMR training or experience

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80

per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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