The Area Manager plans, directs and manages the administrative and operational activities of the clinics located in their assigned region, and provides leadership, communication and guidance to all physicians, advanced practice providers, and staff in the assigned clinics while promoting the organization’s Core Values and Mission.

Essential Functions and Responsibilities:

Strategic Planning and Leadership
Provide positive leadership that inspires and motivate team and focus their energy on a commitment to quality patient care and a commitment to each other.
Collaborate with staff to develop business strategy and aid in its implementation; obtain buy-in from staff.
Work with Regional Operations Director and other executives in developing, executing, and tracking initiatives.
Develop systems to ensure staff feel informed.
Champion and implement CCP initiatives throughout the region.
Site Operations
Act as a collaborative liaison between sites, the staff, and the Support Center.
Ensure proper staff scheduling and optimization.
Monitor key performance indicators (KPIs) and analyze regional clinic operation trends in revenue, productivity, scheduling, appointments, labor use and patient flow to maximize provider performance, and to drive clinic operational and financial performance.
Analyze and interpret operational reports and identify areas for improvement.
Ensure assigned clinics are in compliance with HIPAA, OSHA and CLIA requirements as well as MIPS and all state and federal regulations.
Assure clinic staff compliance with all current, new and/or updated Community Care Partners clinic processes and procedures.
Recommend process improvements and assist the Facilities Manager along with the Integrations team to ensure new clinics are set up for success.
People Management
Collaborate with Medical Directors and Regional Operations Director regarding physician or advanced practice provider performance issues.
Assist Medical Directors with performance reviews for providers.
Negotiate and mediate issues / conflicts; coaches and provides staff feedback.
Patient Relations
Ensure all assigned clinics and providers deliver the best patient experience for every patient using tools such as Net Promoter Score.
Financial Management
Monitor, evaluate, and act on items from the P&L (Including and not limited to staffing, budget, cash collections and volumes).
Analyze the financial health of sites and diagnoses issues using data.
Assist with the preparation and communication of the annual budget.
Oversees the management of costs, particularly staff labor.

Perform other duties as assigned.

Requirements and Qualifications:

Strong analytical, technology, communication and organizational skills. Demonstrated ability to gain trust and respect of all Team Members. Effectively models problem-solving skills to aid in the resolution of issues in a timely manner. Ability to work as a team member. Strong interpersonal skills.
Experience in organizational management with the ability to develop and implement program strategies
Experience in program budgeting and fiscal management
Track record of effectively leading a direct service organize with a complex array of programs; excellent project management skills
Ability to point to specific examples of having led organizational transformation projects and program development
Education: A Bachelor’s degree in Business Administration, or related major field, preferred.
Experience: A minimum of 3 – 5 years’ experience and a record of accomplishment in clinic management. Microsoft Excel, PowerPoint and Word skills.
Certificate/License: N/A

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SouthStar Urgent Care

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