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Reports To: Ticket Operations Manager
Direct Reports: None
FLSA Status: Full-time, hourly, non-exempt
Application Deadline: Rolling Application
Start Date: ASAP
Work Location: Metairie, LA

Our Mission and Your Impact
The New Orleans Saints and Pelicans proudly represent both the NFL and NBA, using our platform to uplift the Gulf Coast and create lasting community impact. Rooted in the vibrant spirit of New Orleans, we celebrate diversity, embrace culture, and unite people through the power of sports. Guided by our core values—community, teamwork, celebrating individuality, people first, integrity, and excellence—we foster an inclusive culture and seek people who share these values to help strengthen the bond between our teams and the city we call home.

Position Summary
Are you interested in being part of the ticket sales and service teams for two of the most exciting organizations in the NBA and NFL? The New Orleans Pelicans and New Orleans Saints are looking for motivated individuals to join our Ticket Operations team.
The Ticket Operations Associate supports all core functions of Ticket Operations, including processing ticket sales orders and requests, maintaining accounts, and assisting with box office operations on game days.
This is a temporary, 10-month position based in Metairie, LA.

What You’ll Be Doing:

Oversees the processing and delivery methods of all plan ticket orders and requests
Assists with the maintenance all accounts with regards to accounts’ financial details, seat relocations, seat/ticket upgrade requests, and the editing of account information based upon approved policies and procedures
Assists with the daily financial reporting to the Financial department, including delivery of account payments
Assists in all areas of ticket operations and reporting on game days
Assists with managing of single game and season plan inventory
Responsible for game day communication between Pelicans and Saints Ticket Operations’ and all box office staff
Possess a knowledge of the events in other departments in order to answer customer questions or direct them to the proper staff member
Assists with resolving customer complaints and troubleshoot ticket-related issues, such as scanning issues and mobile ticketing problems on both Saints and Pelicans game days

What You’ll Bring:

Must have excellent verbal and written communication skills and strong attention to detail
Must have a strong teamwork mentality and truly enjoy helping others be successful
Must be self-motivated, organized and be able to solve problems in real-time
Must be comfortable in a faced paced environment and respond well to changes in direction
Proficiency in the Microsoft Office suite

All Candidates Should Have:

Commitment to community and a people-first mindset
Strong teamwork and collaboration skills
Ability to celebrate individuality and value diverse perspectives
High integrity and a proactive, solutions-oriented “winning” mindset
Must live in, or be willing to relocate to New Orleans or the surrounding areas
Must be able to work all Saints and Pelicans home games

What We Offer:

Medical, Dental and Vision Insurance options
401K with employer contributions
Paid holidays
Wellness Program
Relocation reimbursement if applicable

Applications must be submitted online. Please do not mail or email resumes to the Saints/Pelicans. All qualified candidates will be contacted by phone and/or by email. Please do not contact the Saints/Pelicans Human Resources or Hiring Manager to check the status of your application. When applying, please be sure your updated contact information is provided.

The New Orleans Saints and New Orleans Pelicans ("Teams") are committed to providing equal employment opportunities for candidates and employees regardless of their membership in any protected classifications. The Teams will not discriminate in violation of the law on the basis of race, color, age, national origin, sex (including sexual orientation, gender identity, transgender status, and pregnancy), religion, physical or mental disability, genetic information, marital status, veteran status, familial status, status as a victim of domestic violence, and/or any other legally protected class under applicable federal, state, or local laws. This anti-discrimination policy applies with respect to all employment decisions, including but not limited to hiring, promotion, discipline, and discharge. The Teams are committed to equal opportunity for persons with disabilities in compliance with the Americans Disabilities Act and state law. If you feel you need an accommodation for a disability, please inform us. Requests for accommodation will be evaluated on a case-by-case basis. If you request an accommodation, it is essential that you participate fully in the interactive process.

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Ticket Operations Associate