POSITION:                           ADMINISTRATIVE SECRETARY

DEPARTMENT:                  ADMINISTRATION

FLSA STATUS:                    NON-EXEMPT

SCHEDULE: PART TIME, EVERY FRIDAY FROM 8:00AM - 4:30PM, AND OTHER DAYS AS NEEDED TO PROVIDE CLERICAL COVERAGE FOR THE ADMINISTRATION DEPARTMENT. SCHEDULE MAY INCREASE IN THE FUTURE FROM 1 DAY (FRIDAYS) A WEEK TO 2-3 DAYS DEPENDING ON THE NEED.

JOB SUMMARY:
The Administrative Secretary provides clerical and secretarial support to the Administration Department. This position is responsible for managing routine administrative tasks, maintaining accurate records, facilitating communication, and supporting daily office operations.

JOB RELATIONSHIPS:

Responsible to the Administrative Assistant
Positions Supervised: None
Regular Contact with: All Franklin Medical Center personnel, including the Hospital’s Board of Commissioners, independent contractors, vendors, and outsourced staff. External contact with the public.

MISSION STATEMENT:
As an integral part of our community, Franklin Medical Center’s mission is to provide the highest quality health care and customer satisfaction to all those we serve. We are committed to delivering compassionate, capable, and personalized treatment to our patients and their families, always keeping in mind that our responsibility is to the health needs of the people.
ESSENTIAL JOB FUNCTIONS:

Provide direct support to the Administrative Assistant to assist in carrying out administrative and operational responsibilities
Greet visitors, vendors, and community members and provide appropriate assistance
Answer and direct incoming telephone calls in a professional manner
Handle incoming and outgoing correspondence, including emails and phone calls
Organize and maintain confidential administrative files and records (electronic and paper)
Serve as a point of contact for routine inquiries and direct matters to appropriate departments
Monitor and maintain office supplies; Submit supply requests as needed
Assist with administrative processes related to medical staff credentialing and privileging and plan credentialing as directed
Prepare and distribute medical staff privileging packets and correspondence as directed
Receive and review practitioner applications for medical staff privileges and accompanying documents to ensure accuracy, completeness, and compliance with hospital policies and regulatory requirements
Maintain organized credentialing and privileging files for physicians and allied health professionals
Assist with maintaining and updating the hospital’s online provider credentialing database, ensuring practitioner demographic, licensure, certification, privileging, and payer enrollment information is accurate and current
Assist with payer credentialing and recredentialing applications for practitioners, ensuring required documentation is submitted accurately and within required timeframes as directed
Maintain payer enrollment records and assist with tracking approval statuses to support uninterrupted billing and reimbursement
Notify the Administrative Assistant of credentialing-related issues and assist, as directed, to resolve issues
Track expiration dates for licenses, certifications, and other required documents for physicians and allied health professionals
Maintain copies of current state licenses, certifications, DEA certificates, malpractice coverage, board certifications, and other required credentials in practitioner files in accordance with hospital policy
Notify the Administrative Assistant of upcoming expirations of licensures, certifications, registrations, or any identified discrepancies, deficiencies, or compliance issues regarding practitioner credentialing and privileging files/documents
Notify practitioners of upcoming expirations of required documents
Maintain confidentiality of sensitive hospital, employee, and patient-related information
Other duties as assigned

QUALIFICATIONS:

Education: High school diploma or equivalent is required.

Work Experience: Desired but not required. Two (2) years of clerical experience preferred.

Required Knowledge, Skills, and Abilities:

Strong written and verbal communication skills
Ability to read and write effectively
Ability to multitask when completing several tasks at once
Strong organizational skills
Ability to work independently with minimal supervision
Integrity and discretion when working with sensitive company information
Detailed oriented to properly maintain all administrative documents
Proficient with computers and Microsoft Office (Word, Excel, Outlook,)

Physical Requirements:

Prolonged periods of remaining in a stationary position at a desk and working on a computer
Frequent use of hands, wrists, and fingers to operate a computer keyboard, mouse, telephone, and other office equipment
Occasionally move about the office and facility campus to access file cabinets, office machinery, other departments, etc.
Frequently position self, such as bending, stooping, reaching, kneeling, or twisting, maintaining files, retrieving files or office supplies, etc.
Ability to communicate information accurately so others will understand
Ability to hear and respond to telephone calls, alarms, and normal office conversations
Visual acuity sufficient to read printed documents, computer screens, and handwritten materials
Frequently move, lift, push, or pull boxes, equipment, files, etc. weighing up to 20 pounds across the office for various needs.

OSHA EXPOSURE CATEGORY C:
Not at risk for exposure to bloodborne pathogens.

Equal Opportunity Statement:
We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression or any other characteristic protected by federal, state or local laws.

Franklin Medical Center

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Administrative Secretary- Part Time