The Learning Management System (LMS) Manager provides tactical learning and system support for the online programs and the Hybrid Learning Platform utilizing the Canvas LMS. This position is responsible for the support, publication, and maintenance of select content, assets, and other resources used for instructional and administrative functions of the learning platform. Key functions of this position include LMS management, student onboarding, overseeing the Learning Resource Center’s curriculum, LMS/Canvas orientation, training, content, and support.

ESSENTIAL FUNCTIONS:
Learning Management System Support Services:

Assists in the maintenance of e-learning content, creates user tests, uploads all relevant training material in learning management systems, and extracts relevant reports to track the progress of learning content including delivery of selected courses.
Performs general program support in a proactive manner to ensure successful learning events, including acting as a point of contact for project related LMS questions for any stakeholders.
Identifies and communicates opportunities for content quality improvements, providing feedback on usage, defects, and suggested enhancements.
Publishes and archives online or blended learning solutions, assigns training curricula and adds and deletes resources.
Works with Director of Education and Program Chair(s) to manage the course asset library, classroom functionality & design, meets with vendors for ongoing functionality of various classroom platforms, and provides support and guidance for other areas within the LMS as needed.
Under the direction of the Director of Education, populates course information and assigns learners.
Develops and updates standardized tools and reporting for ongoing access to learning information; generates standard and custom reports if needed.
Builds online assessments and evaluations in LMS for courses.
Onboarding Specialist: Increases start volume, show rates, and first term student retention with applicable activities.
Academic Support Services: Fosters the development of self-direction, motivation and responsible decision-making of the students/staff and encourages the successful completion of degree requirements and timely graduation.
Daily high level of problem solving for students, staff, and online training/learning equipment.

LMS Metrics:

Prepares reports and analyzes LMS data, including usage reports, survey data, and assessments and provide data to Director of Education and Director of Online Operations for evaluation
Solicits feedback from staff and Instructors to improve customer service.
Trains faculty and staff on how to use the LMS system to support registration and course set up as needed
Ensures quality assurance functionality of courses and serves as a point of contact within the Hybrid Learning and Canvas Platforms to assist faculty, staff and students with technical issues.

DUTIES

Respond to outlook email trouble shooting enquires from staff and students
Respond to Canvas email trouble shooting enquires from staff and students
Class building & troubleshooting for new terms
New instructor training, new student training, staff training on new technologies
Create new students Microsoft Office accounts, new student Canvas accounts, and new student LRC login credentials
Provide one-on-one training services to various students on a daily basis
Maintain logs of all LRC requests for ACCSC documentation
Update course assignments, quizzes, and other learning elements as needed
Place new students into Orientation and their first classes of their programs
Maintain, distribute, and utilize hybrid grids for new hybrid student placement to online LMS
Follow up on requests to drop or deactivate current students as needed.
Host and lead multiple presentations for new students during Orientation
Work on ongoing special projects (current projects include: upgrading LMS features, creating more LRC assignments, suspending all non-active current students for managing LMS level of use parameters, removing redundant and non-essential accounts from LMS)
Attend and provide support for online team meetings
Proctor Wonderlic & SmarterMeasure assessments for admissions department
Serve as Creative/knowledge hub for other campus special projects
Evaluate analyzes, tests, and implements emerging technologies for LMS, instructor training, LRC, academics, etc.
Serve as curriculum designer/advisor for individual classes

Qualification Requirements:

A minimum of 3 years' experience as a LMS administrator; knowledge of Canvas a plus.
Technical skills including troubleshooting, and understanding of directory, file structures, and systems.
The ability to do course design and development.
The ability to troubleshoot and resolve technical issues.
The ability to collaborate with others at all levels of the organization as well as vendors.
Customer service skills and a responsive attitude.
Strong oral and written communication skills; ability to communicate complex technical concepts in layman's terms.

This position is a full-time remote position. Full-time is defined as 40 hours each week. Salary is negotiable.

Education Management, Inc. (dba Blue Cliff College)

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LMS Manager - Remote