Overview:

Position Title: Workers’ Compensation Claim Representative II (or higher, DOE)
Location: Metairie, LA – Hybrid
Schedule: Monday–Friday, 8:00 AM–4:30 PM CST
Salary Range: $55,000–$75,000 annually

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

This role is responsible for investigating and adjusting Louisiana workers’ compensation claims, including lost time, litigated, and questionable claims. You’ll manage a multiple-account desk serving industries such as hospitals, casinos, trucking companies, and restaurants. Join a team of experienced supervisors and adjusters in a hybrid work environment with opportunities for growth.

This is a true workers’ compensation adjuster role responsible for managing claims from start to finish (cradle to grave), not an HR or consulting position

Responsibilities:

When we hire adjusters, we look for professionals who take ownership of their work, navigate complexity with confidence, and deliver exceptional service with integrity. In this role, you’ll be trusted to manage your files independently while contributing to a collaborative, high‑performing team.

What You’ll Do

Investigate and adjust Louisiana WC claims in compliance with CCMSI guidelines
Handle lost time, litigated, and questionable claims from start to resolution
Conduct recorded statements, wage calculations, and claim investigations
Collaborate with defense attorneys and negotiate settlements
Limited travel for quarterly claim reviews

Qualifications:

What You’ll Bring
Required:

3+ years of Louisiana WC claims experience
Louisiana Workers’ Compensation Adjuster License
Strong investigative, negotiation, and organizational skills

Nice to Have:

Experience with recorded statements and wage calculations
Familiarity with industry accounts (healthcare, hospitality, trucking)

Why You’ll Love Working Here

4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
Career growth: Internal training and advancement opportunities
Culture: A supportive, team-based work environment

How We Measure Success

At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:

Quality claim handling – thorough investigations, strong documentation, well-supported decisions
Compliance & audit performance – adherence to jurisdictional and client standards
Timeliness & accuracy – purposeful file movement and dependable execution
Client partnership – proactive communication and strong follow-through
Professional judgment – owning outcomes and solving problems with integrity
Cultural alignment – believing every claim represents a real person and acting accordingly

This is where we shine, and we hire adjusters who want to shine with us.

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.
ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.
Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

Lead with transparency We build trust by being open and listening intently in every interaction.
Perform with integrity We choose the right path, even when it is hard.
Chase excellence We set the bar high and measure our success. What gets measured gets done.
Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
Win together Our greatest victories come when our clients succeed.

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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CCMSI

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Workers’ Compensation Adjuster II (Hybrid) – Metairie, LA